Version: 1.1
Effective date: 4 November 2026
Official contractual language: Italian
1. Service Provider
These Terms of Service apply to services ordered from FuturaHosters.com, a trading name operated by Mercury Labs SAGL. References to FuturaHosters.com, we, us or our mean Mercury Labs SAGL.
Mercury Labs SAGLVia Industria 16
CH-6850 Mendrisio, Switzerland
Company Number: CHE-113.042.422
VAT Number: CHE-113.042.422 VAT
Email: sales@futurahosters.com
Please read these terms and the applicable service description before placing an order.
2. Orders, Payment and Contract Formation
Your order identifies the service, its prepaid service period and the applicable price. You can review your order details before submitting the order. The order becomes binding when payment for that order is successfully completed.
Submitting an unpaid order or receiving an unpaid invoice does not by itself make a new order binding. The order confirmation records the services purchased and the relevant billing period.
Service-specific descriptions, activation requirements and any additional conditions disclosed during the order process form part of the order. Activation follows successful payment and any applicable technical or eligibility checks. Payment alone does not guarantee that a requested domain name is available.
3. Services Covered
These terms cover the services offered through FuturaHosters.com, including web hosting, voice servers, game servers, domain services, SSL certificates, email hosting and Swiss Backup, where available.
Including a service in these terms does not mean that it is currently available for purchase. The service description and options shown when ordering determine what is included in the service you purchase.
NordVPN
We resell NordVPN through MarketConnect. We handle your order, billing and commercial support; Nord operates the VPN service. Activation requires a separate Nord Account and compliance with the applicable Nord terms, including its service-specific conditions and eligibility requirements. The standard Nord terms provide for personal, non-commercial use. Features and supported devices are those included in the subscription purchased, not every feature advertised for other Nord products.
Our Swiss hosting and Swiss Backup commitments do not describe the location or operation of the NordVPN network. Our contractual responsibilities and the applicable CHF 500.00 liability limit also apply to our resale of NordVPN, subject to mandatory law; referring to Nord terms does not remove our own obligations.
4. Modification of these Terms of Use
FuturaHosters.com reserves the right to change the terms, conditions, and notices under which the FuturaHosters.com Web Site is offered, including but not limited to the charges associated with the use of the FuturaHosters.com Web Site.
5. Prepayment, Renewals and Unpaid Services
All services are prepaid. The service period is shown during purchase and in the order confirmation. Payment methods are PayPal and credit/debit card; customers in Switzerland may also pay by bank transfer.
Voice and game servers
Voice and game server subscriptions are paid monthly in advance. Renewal invoices are issued 14 days before the end of the current prepaid month and must be paid by the end of that period.
Web hosting and domain names
Web hosting and domain subscriptions are paid annually in advance. Renewal invoices are issued 60 days before the end of the current prepaid year and must be paid by the end of that period.
Other services
For Swiss Backup and other services, the prepaid term and payment deadline are those shown in the order and invoice. No different billing cycle is implied by a monthly equivalent price displayed on a marketing page.
Suspension and termination for non-payment
If payment is not received by the due date, only the unpaid service is suspended or deactivated. Other services on the same customer account continue to operate while their own subscriptions remain paid and active.
If the suspended service remains unpaid for 30 days after its suspension, that service is terminated and its associated data are permanently removed. This does not close the customer account or terminate other paid services.
Domain expiry, restoration and deletion also depend on the rules of the relevant registry and registrar. Those rules may provide different or shorter deadlines and additional restoration fees.
For NordVPN, the prepaid period, renewal price and payment deadline are those shown in your order and renewal invoice. Manage purchases and cancellation requests made through us in our customer portal. Deleting a Nord Account or uninstalling an application does not itself cancel the subscription with FuturaHosters.com.
6. Cancellations, Refunds and Data Deletion
You can allow a prepaid service to expire by not paying its renewal invoice. The non-payment process described above applies to that service only.
You can also submit a cancellation request through the customer portal and choose the requested deactivation time using the options available there. The data-retention period starts on the effective deactivation date you select, not on the date you submit the cancellation request.
No refund or credit is provided for the unused part of a prepaid service period when you voluntarily cancel early, request early deactivation or stop using the service. This rule does not exclude rights or remedies that cannot be excluded under applicable law.
For voluntary cancellation, service data remaining at deactivation are retained for 30 days from the effective deactivation date and are then permanently deleted. For non-payment, the corresponding 30-day period starts at suspension, as described above.
The retention period does not keep the deactivated service operational. It does not restore copies already deleted or expired under the customer's own backup policies. Customer-directed deletion and retention settings continue to determine which individual backup copies exist.
This service-data deletion rule does not override legal record-keeping or preservation obligations for invoices, contractual records or other information that must legally be retained.
A cancellation concerning one service does not cancel other services on the same account. Domain registrations and transfers remain subject to the domain-specific terms below.
NordVPN: 15-day refund exception
As an exception to the rule against refunds for early cancellation, you may request cancellation and a full refund of your initial NordVPN subscription payment by opening a support ticket within 15 calendar days of that payment. This exception applies to the initial purchase, not subsequent renewals. Cancellation following a refund ends the refunded subscription. Requests for purchases made through us must be addressed to FuturaHosters.com; offers for purchases made directly from Nord do not automatically apply to our sales. Mandatory rights remain unaffected.
Cancellation or expiry of a NordVPN subscription does not automatically delete the separate Nord Account. Our 30-day service-content deletion rule does not govern data held independently by Nord; its retention and deletion arrangements are described in its privacy notices. Our own order and customer records remain subject to our Privacy Policy.
7. Links to Third Party Sites
The FuturaHosters.com Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of FuturaHosters.com and FuturaHosters.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. FuturaHosters.com is not responsible for webcasting or any other form of transmission received from any Linked Site.
FuturaHosters.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by FuturaHosters.com of the site or any association with its operators.
8. No Unlawful or Prohibited Use
As a condition of your use of the FuturaHosters.com Web Site, you warrant to FuturaHosters.com that you will not use the FuturaHosters.com Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the FuturaHosters.com Web Site in any manner which could damage, disable, overburden, or impair the FuturaHosters.com Web Site or interfere with any other party's use and enjoyment of the FuturaHosters.com Web Site.
You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the FuturaHosters.com Web Sites.
It's prohibited to perform mirror services through FuturaHosters.com systems for third party applications, images, software, data or others.
9. Not Allowed Contents
All of our Services you lease on our site, permits to upload, download, publish, diffuse, etc every kind of content you wish. There are by the way some kind of contents that are absolutely NOT PERMITTED on our Servers. By way of example, and not as a limitation, you agree that when leasing one of our services, you will not:
- Publish, post, upload, distribute or disseminate erotic, porn, nude, adult materials or information,
- Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents,
- Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer,
- Violate any applicable laws or regulations.
10. Service Availability
Service interruptions may result from events outside our reasonable control. The Force Majeure section addresses such events. Ordinary operational responsibilities and the express protection and security commitments for Swiss Backup are not removed merely because an interruption or security incident occurs.
11. Customer Content and Personal Data
You retain ownership of your website content, uploaded files and backup data. You grant us only the rights needed to store, copy, transmit and otherwise process that content to provide the services you order and to follow your documented instructions, subject to applicable law.
Entrusting data to our hosting or backup services does not give us permission to publish that data, use it for our own advertising, or publish your name in connection with it.
You are responsible for having the rights and legal basis required to upload and instruct us to process the data. Where we process personal data on your behalf, processing must follow the applicable instructions and data-protection requirements, including confidentiality and security. Any additional data-processing terms agreed for the service also apply.
Our Privacy Policy explains the processing of personal data relating to the website, account and services.
12. Liability and CHF 500.00 Limit
The maximum amount of our liability in relation to any service is CHF 500.00, to the extent permitted by applicable mandatory law. The same limit applies to every type of service, including web hosting, voice servers, game servers, domain services, SSL certificates, email hosting and Swiss Backup.
This limitation does not exclude or limit liability where the law does not allow that liability to be excluded or limited, or remove mandatory rights and remedies.
The limitation applies together with our express service commitments, including the protection and security responsibilities stated for Swiss Backup. It does not replace those commitments with a general disclaimer of all responsibility.
13. Service Suspension and Termination
Non-payment affects only the unpaid service and follows the suspension, termination and deletion rules in these terms. Other paid and active services continue to operate.
Other restrictions or suspensions may be required by applicable law or arise from a breach of the Acceptable Usage Policy. They are handled under the relevant legal or contractual basis and do not create a separate unrestricted right to terminate any paid service for any reason.
The cancellation, data-retention and backup provisions remain applicable to the relevant service, subject to mandatory legal requirements.
14. Copyright and Trademark Notice
Copyright © 2006–2026 FuturaHosters.com and/or its suppliers. All rights reserved.
15. Trademarks
The names of companies, services and products mentioned on this website may be trademarks of their respective owners. Rights not expressly granted remain reserved.
16. Service Commitments and Warranties
We provide the service described in your order and remain responsible for the express commitments in these terms, including the protection and security responsibilities for data stored under Swiss Backup.
Except for expressly agreed service commitments and mandatory legal requirements, we do not promise uninterrupted or error-free operation, or performance levels that are not stated in the order. This paragraph does not cancel the express Swiss Backup data-protection and security commitment.
17. Disclosure to Authorities
We disclose customer or service data to authorities only where required or otherwise permitted by applicable law. We assess the identity and competence of the requesting authority, the legal basis for the request and its scope before disclosing information.
Disclosure is limited to the data needed for the lawful purpose and remains subject to applicable data-protection and cross-border disclosure requirements. An informal request alone is not treated as unrestricted permission to disclose all customer information.
Customer notification is handled according to the applicable legal requirements, including any restriction on notifying the customer. This clause does not waive the customer's mandatory data-protection rights.
18. Backups and Swiss Backup
Backups for hosting and other services
Unless backup storage is included in the ordered service or separately purchased, the customer is responsible for keeping a current copy of the content they need to retain.
Provider responsibilities
Swiss Backup is a paid backup service using Acronis Cyber Protect. We guarantee the protection and security of the backup data entrusted to us within the scope of the Swiss Backup service. The service-liability provisions below apply subject to mandatory law.
Customer configuration and monitoring
The customer has access to the complete backup configuration and manages the selection of data, backup schedules, policies, retention periods, deletion of copies and recovery settings.
The customer is responsible for monitoring whether backup jobs actually run and complete successfully, checking the available backup status and reporting failed or missing backups through the support portal.
Our responsibility for protecting and securing stored backup data is separate from the customer's responsibility for configuring and monitoring their backups. A customer-defined policy may expire or delete individual copies; those settings must match the customer's own recovery needs.
Self-service restoration
The customer starts and manages restoration directly through the backup platform. A restore can be initiated immediately and uses the full bandwidth available to the transfer. Completion time depends on the volume of data and the available network and source/destination performance; immediate initiation does not mean that all data are restored instantaneously.
Customer-defined retention policies apply while the service is active. The 30-day service-data deletion rules following non-payment or voluntary deactivation are described in the payment and cancellation sections. That period does not recreate backup copies already deleted or expired under the customer's own policies.
19. Changes To FuturaHosters.com's Network
Upgrades and other changes in FuturaHosters.com's network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer's hosted content and/or applications. FuturaHosters.com may make commercially reasonable changes to its network. Our express service commitments and the liability provisions in these terms continue to apply to such changes.
20. Notices
Notices to FuturaHosters.com under the Agreement shall be given via electronic mail to the e-mail address posted for customer support. Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.
21. Force Majeure
A party is not responsible for a delay or failure caused by an event outside its reasonable control to the extent that the event and its effects could not reasonably have been prevented or overcome in fulfilling its contractual obligations.
The affected party must take reasonable steps to reduce the impact and resume performance. This section does not remove ordinary operational duties, our express Swiss Backup protection and security responsibilities, or liability that cannot be excluded under mandatory law.
22. Governing Law and Jurisdiction
This agreement is governed by Swiss law, subject to mandatory rules that apply to the particular contract.
For business customers, the agreed place of jurisdiction is Mendrisio, Switzerland, to the extent permitted by law. For consumers, mandatory jurisdiction rights and mandatory consumer protections remain reserved, including any right to bring proceedings before the competent courts at the consumer's domicile.
Nothing in this clause requires a consumer to waive a jurisdiction or protection that cannot be waived in advance.
23. Contract Language
Italian is the official contractual language of these terms. English and other language versions are provided for convenience. In the event of a discrepancy between language versions, the Italian version prevails, subject to any mandatory rights concerning language, transparency or consumer protection.
24. Miscellaneous
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party's name or trade mark without the other party's prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other.
Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. Updates under the Modification of these Terms of Use section and the applicable AUP amendment provisions do not require an individually signed agreement. Other individually negotiated changes require written agreement between the parties. Mandatory legal restrictions on amendments remain applicable.
The terms on Customer's purchase order or other business forms are not binding on FuturaHosters.com unless they are expressly incorporated into a formal written agreement signed by both parties. A party's failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party's rights with respect to that provision or any other provision of the Agreement.
A party's waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties.
The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement.
Customer may not transfer the Agreement without FuturaHosters.com's prior written consent. FuturaHosters.com's approval for assignment is contingent on the assignee meeting FuturaHosters.com's credit approval criteria. FuturaHosters.com may assign the Agreement in whole or in part. This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.
25. Copyright Files
All files stored on FuturaHosters.com's servers must be legally-owned and be accompanied with a valid license and/or copyright. This include and is not limiting to MP3, AVI, MID, MIDI, MPG, MPEG, MOV, EXE, ISO. Should we discover any unlicensed and/or illegal files within YOUR account, the files will be subjected to deletion.
26. Promotional Rates & Special Offers
FuturaHosters.com may offer subsequent promotional rates or special offers, the terms of which may or may not be more favorable than the terms and conditions for YOUR Services. Any such promotions or modifications shall not effect YOUR obligations under this Agreement. Promotional fees may be subject to additional terms and conditions which, to the extent they conflict with the terms of this Agreement, shall govern. Different promotional fees and special offers may not be combined together.
27. Network Security
Customers may not use the FuturaHosters.com network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for YOU, logging into a server or account YOU are not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy. YOU may not attempt to interfere or deny service to any user, host, or network.
This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. FuturaHosters.com will cooperate fully with investigations for violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.
28. Electronic Commerce
YOU will be solely responsible for the development, operation and maintenance of YOUR online store and products along with all content and materials appearing online or on YOUR products, including without limitation:
- the accuracy and appropriateness of content and materials appearing within the store or related to YOUR products,
- ensuring that the content and materials appearing within the store or related to YOUR products do not violate or infringe upon the rights of any third party, and
- ensuring that the content and materials appearing within the store or related to YOUR products are not libelous or otherwise illegal.
YOU will be solely responsible for the final calculation and application of shipping and sales tax. YOU will also be solely responsible for accepting, processing, and filling any customer orders, and for handling any customer inquiries or complaints arising there from.
YOU are also responsible for the security of any customer credit card numbers and related customer information YOU may access as a result of conducting electronic commerce transactions through YOUR website. YOU will keep all such information confidential and will use the same degree of care and security as YOU use with your confidential information.
29. Static & Dynamic Content Caching
YOU expressly
- grant to FuturaHosters.com a license to cache the entirety of YOUR website, including content supplied by third parties, hosted by FuturaHosters.com under this Agreement and
- agree that such caching is not an infringement of any of YOUR intellectual property rights or any third party's intellectual property rights.
30. IP Address Ownership
FuturaHosters.com shall maintain and control ownership of all IP numbers and addresses that may be assigned to YOU by FuturaHosters.com. FuturaHosters.com reserves, in its sole discretion, the right to change or remove any and all such IP numbers and addresses.
31. Domain Registration, Renewal and Transfers
Registration and renewal
Domain registration and renewal require advance payment of the fees stated when ordering. A request is subject to domain availability, successful processing and the eligibility requirements of the relevant registry and registrar. Payment alone does not guarantee that the requested domain can be registered.
Registration, renewal and completed transfer fees are non-refundable once the relevant operation has been completed. An operation that fails before completion is distinct from a successfully completed operation; its applicable fee treatment must be disclosed when ordering.
Domain holders must keep their registration and contact details accurate and maintain access to the account and email addresses used for domain management.
Expiry and restoration
The rules for expiry, renewal, suspension, restoration and deletion vary by top-level domain. The relevant registry and registrar rules apply, including any restoration fees and deadlines. A domain may become unavailable for recovery after those deadlines.
Transfers to and from FuturaHosters.com
Transfers require the domain holder's authorization and the information required by the relevant registrar, such as an authorization or transfer code. Any transfer lock or other restriction must have a basis in the applicable registry or registrar rules.
For generic top-level domains, the applicable ICANN Transfer Policy applies. Country-code domains, including .ch, follow their own registry rules. An approaching expiry date alone is not treated as a universal reason to reject a transfer.
We process transfer requests in accordance with those rules. There is no contractual provision automatically transferring ownership of a customer's domain to FuturaHosters.com solely because of a chargeback or payment dispute. Payment disputes and any permitted suspension or restriction are handled under the applicable contractual and domain-registration rules.
32. Lawful Purpose
FuturaHosters.com reserves the right to refuse service to anyone. YOU may only use FuturaHosters.com servers for lawful purposes and our services may not be used for illegal purposes or in support of illegal activities. We reserve the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing. If anything is not legal in Switzerland, it is not permitted to reside on our servers.
Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes but not limiting material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
Examples of non-acceptable content or links: 'Pirated Warez', OGG, AVI, MPEG, ISO, 'Hacker programs or archives', 'Copyrighted Digital Movie Copies (DIVX)' and 'Unlicensed MP3'. The designation of any materials as such described above is left entirely to the discretion of FuturaHosters.com management.
Any restriction relating to unlawful use follows the applicable law, the Acceptable Usage Policy and the Service Suspension and Termination section. Disclosure of information is governed by the Disclosure to Authorities section. Liability and jurisdiction are governed by their dedicated sections above.
33. Privacy Statement
FuturaHosters.com follows the strict guidelines of our customer privacy statement. Please make sure you understand this statement fully.
34. Included with these TOS
Our Privacy Policy and Acceptable Usage Policy form part of this agreement.
Customers agree to use our services under the Acceptable Usage Policy which is here by incorporated with this agreement. Customers agree that FuturaHosters.com hold the right to change their AUP at any time to meet web hosting standards and laws. Amendments to the AUP are effective on the earlier of FuturaHosters.com notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment.
Customer agrees to cooperate with FuturaHosters.com reasonable investigation of any suspected violation of the AUP. In the event of a dispute between FuturaHosters.com and Customer regarding the interpretation of the AUP, FuturaHosters.com commercially reasonable interpretation of the AUP shall govern.
For questions about these terms, use our Contact Form. Technical support requests should be submitted through the customer portal.
