Privacy Policy

Your privacy is very important to us, we explain below which information we collect from you, what we do with that information and what you can do with your information.

FuturaHosters.com collects as little information as possible about you. In order to be able to deliver your order, guarantee the security of your data or collect your opinion on specific pages, it may nevertheless happen that we require some personal information.

FuturaHosters.com treats your personal data with care and ensures that your private life is protected. Here are our three commitments regarding the confidentiality of your personal data:

Usage limited as much as possible
We never share your personal data with third parties without good reason.

Responsible processing
We protect and treat your personal information as if it were our own.

Transparent use
We use your personal information solely for the purposes described below.

When you sign up for any of our services we will ask you to provide contact information for your convenience as well as legal reasons.

Name address and place of residence
Your name is saved because to us, you are more than just a customer number when you contact us for support. We also need your name and address to prepare your invoices or to contact you.

Telephone number
We store your phone number to contact you in case of emergency or ask for your opinion. In addition, we use your number to send you SMS as part of the two-step validation or to authenticate you.

e-mail address
We store your e-mail address to send you important messages about your order or account. We also inform you through FuturaHosters.com newsletters on new developments. If necessary, you can choose to unsubscribe from them.

Connection details and customer number
We store your login details to secure access to your account and ensure that only authorised persons can access your personal data. We also generate a unique customer number so we can help you faster and more efficiently.

IP address
We store your IP address to allow you to have an overview of the IP addresses used to connect to your account and check the author of any changes. This information is also used to help protect your account from unauthorised access from other locations.

Payment details
We do not store payment information such as your PayPal credentials or credit card. The processing of your payments also involves other parties such as companies affiliated with your means of payment or credit cards. When placing an order, we will also generate a unique offer or invoice number, which will then be linked to your account.

Your use of our Internet site
The details mentioned above in combination with cookies let us see how you use our website and our services, and what your interests are. That enables us to improve our site, our services and the targeting of our advertising.

If you need support our staff may need to know information to solve the problem such as operating system, browser software and editing software. When you visit this website we do record certain information using Google Analytics such as your location, browser version, ip address, screen resolution, operating system and flash support. This is so we can continue to provide the most convenient web site for all our visitors. Our website is protected by a Secure Sockets Layer (SSL) Certificate and verified by Let's Encrypt. This helps prevent eavesdropping on our website, just look for the padlock.

FuturaHosters.com develops the majority of its solutions internally and collaborates only with accredited partners that respect our security standards. In addition, your data is only shared with third parties in the following cases:

Payment gateways
- We use services like PayPal to offer various payment options

Improving our services, our site or our advertising
- We use third party software (for example Google Analytics) to determine how much you want a new product page

Execute a legal obligation
- A court order can obligate us to share your information with the police

Register a domain name
- ICANN accredited registrars are required to publish domain owner information in the Whois database of the domain name registry. Everyone can see that you are the owner of a domain name. However, thanks to Domain Privacy, FuturaHosters.com offers the possibility of preserving the confidentiality of these data when the domain registry authorises it

We will use your personal identifiable information in the following ways:
- For payment purposes and to provide convenient and targeted support
- To register domain names for you
- To contact you and announce special offers, general announcements and news. Please note you can opt out of receiving these emails at anytime by following the instructions at the bottom of the e-mail
- To improve our service and the marketing of our service. This could include using your demographic location to improve targeting of our website and customise your visit

Fighting Fraud
- Your personal information lets us verify your identity when people contact us and try to usurp your identity with false information

We will NEVER provide your personally identifiable information to any persons other than a law enforcement or regulatory agency at their request, third parties who provide services on our behalf such as payment processing, only if they respect our security standards.

We do not under any circumstances, apart from the above, give away or sell your information to any third parties.

Your personal information is safe with us, your information is safely encrypted using SSI. Our service is not available to anyone under the age of 18, never will we intentionally maintain information about anyone under the age of 18.

A cookie is a small text file that is stored on a users computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time much like the cookie used for our affiliate program. You can remove persistent cookies by following directions provided in your Internet browsers 'help' file. We set a persistent cookie to store your passwords, so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but you will be asked to enter your username and password again every time you close your browser or your session times out.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to prevent and block abusers to keep using our services such as members who violates our terms of service. We use a third-party tracking service (Google Analytics) that uses cookies and log files to track non-personally identifiable information about visitors to our site in the aggregate of usage and volume statistics to determine how our users navigate through our website and to know how many users are using our services demographically. We use the information you provide about yourself or others to complete the transaction for which it is intended. This may include administering a service such as registration, e-mail, forum, etc., or contacting you if you have indicated your permission to do so by agreeing to accept further notification and service announcement from us on your member profile page. You can choose to opt-out from receiving any further notification from your member profile page. We do not share this information with outside parties.

Upon using our free services, you may be requested to participate in our periodic internal surveys that are conducted by FuturaHosters.com to determine your personal interests. These surveys are strictly voluntary. The data collected through these surveys will only be used to improve our products and services and will never be sold to any third parties.

When we receive e-mails, we use return email addresses to reply with the information requested. Such addresses are not used for any other purpose and are not shared with outside parties. When supplying contact information to FuturaHosters.com you can indicate your preference if you would like to be contacted to receive information and updates about our services by logging in to your FuturaHosters.com account, going to your member profile page and choose not to receive any further notification emails from us or other information pertaining to FuturaHosters.com. Information you submit to us will not be used for this purpose unless you indicate this as your preference. When supplying contact information to FuturaHosters.com you can indicate your preference on your members profile page to participate in the FuturaHosters.com newsletter. You will receive a confirmation e-mail from us when placing an order on our site and paying through PayPal.

We provide you the opportunity to 'opt-in' and 'opt-out' of our newsletter at any time. Our newsletter is sent every month so it will certainly contain a lot of useful information and any offers we may have. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them at any time.

FuturaHosters.com does not share, sell, rent, or trade personally identifiable information with third parties. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described within this privacy policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

You can access all your personally identifiable information that we collect by logging into your password-protected FuturaHosters.com account and selecting to update your 'My Details' We use this procedure to better safeguard your information. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

We process and store personal data solely for the time needed to achieve the storage objective or for what is required by law. As a general rule, processing is finalised whenever your contract is terminated.

- You must modify and delete data that you yourself store in your services. After termination of the contract, we erase your data stored in our corresponding services after the legal conservation period
- Backup copies in our systems are automatically erased after the time frame set forth in our terms and conditions. For contractual data, processing is limited after termination of the contract; they are erased after the expiration of the legal conservation period
- The data that you send during the processing of an order will be saved for a maximum period of six months

FuturaHosters.com considers email transmitted via our service to be the private correspondence between the sender and recipient. We will not monitor, edit or disclose the contents of a user`s private communications, except as required by law, to comply with legal process, if necessary to enforce the Service Agreement, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of FuturaHosters.com. By using the service you agree that technical processing of email communications is and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements. By using the service you acknowledge and agree that FuturaHosters.com do not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however we have taken every step possible to make your information safe. This website is protected by Secure Sockets Layer (SSL) to protect your information. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

This Web site contains links to other sites that are not owned or controlled by FuturaHosters.com. Please be aware that we, FuturaHosters.com are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. For more information please do not hesitate to send your questions via our Contact Form.

If needed, please use our Contact Form. Our support team will be happy to answer to all of your questions.